Alerts are active for 1 month. At the end of this period, the user receives a first reminder, then the week after, a second reminder suggesting to extend your alert for 1 additional month. This operation is repeated as long as the search lasts.
In case of forgetful extension or inaction of the user, the Alert is automatically closed after the grace period.
In this case, it is necessary to contact our services, which will reactivate the Alert, via your PetAlert account. It is then sufficient to specify the reference of the Alert to be extended. This operation is usually performed within 24 hours of the request.
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